Our Senior Customer Experience Associates are the face, personality, and heart of our branches. Scotiabank is a place where our customers come first, and our top aim is to help them achieve their financial goals.
We’re seeking for an energetic, dedicated individual who appreciates meaningful communication and helping people. As an important part of the Canadian Banking Branch network, the goal is to deliver great service throughout the customer’s journey by:
Serving as a lobby leader, ensuring that consumers are properly triaged and/or assisted.
Contributing to the Branch’s objectives by identifying and fulfilling easy sales possibilities, such as opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs.
Nurturing strong, long-term connections
As a technology specialist, you may share your knowledge by introducing clients to our mobile banking products and helping them better manage their financial needs.
Is this the appropriate role for you? In this capacity, you will be:
Develop solid customer relationships and provide exceptional customer service.
Identify and address customers’ requirements.
Explain complex concepts simple.
Demonstrate success in a target-based performance setting while also favorably contributing to a team-oriented work environment
Show an enthusiasm to learn and a determination to succeed.
Do you have the necessary talents to succeed in this role? We’d be delighted to collaborate with you if:
Possess strong customer service skills.
Requirements include a professional, polite, and efficient attitude, as well as a flexible schedule.
Have expertise with easy sales, proactive marketing calls, and financial guidance.
Have good technological abilities and can advocate and illustrate the usage of digital/self-service banking choices.
Prior banking experience is a valuable benefit.
What is in it for you?
The opportunity to join a forward-thinking firm and be surrounded by a collaborative team of inventive thinkers
A fulfilling work path that provides numerous opportunities for professional development
An organization dedicated to making a difference in our communities—for you and our consumers.
You may expect to be acknowledged and rewarded for excellent performance. Leadership will help you through meaningful development interactions that allow for speedier promotion, as well as internal training to promote your growth.
A competitive wage and benefit package.
Hamilton is located in Ontario, Canada.
Scotiabank is a top bank in the Americas. We help our customers, their families, and their communities achieve success through a broad range of advice, products, and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets, guided by our purpose of “for every future”.
Scotiabank values the unique skills and experiences that each individual contributes to the bank, and we are dedicated to building and maintaining an inclusive and accessible environment for all. If you require accommodations (such as an accessible interview site, alternate format documents, an ASL interpreter, or assistive technology) throughout the recruiting and selection process, please notify our recruiting team.
Candidates must apply online to be considered for this position. We appreciate all applicants’ interest in a career at Scotiabank; however, only those selected for an interview will be contacted.
What abilities and characteristics are necessary for a Personal Banking Associate?
A Personal Banking Associate is an important role in the financial industry since they act as a bank or financial institution’s first point of contact. To be successful in this profession, individuals must have a diverse set of talents and attributes that allow them to efficiently connect with clients and manage various financial transactions. Here are some crucial abilities and characteristics for a Personal Banking Associate:
Customer Service Skills:
Professional interaction with clients requires exceptional communication skills.
The ability to establish and sustain positive relationships with customers.
Understanding and responding to consumer issues requires patience and empathy.
Financial Knowledge:
Understanding of fundamental financial concepts and banking products.
Ability to explain and market a variety of financial services, including savings accounts, loans, and investment opportunities.
Stay informed on industry developments and changes in financial rules.
Attention to Details:
Accuracy in handling financial transactions and keeping records.
Completeness in analyzing customer documentation and verifying compliance with banking policies.
Sales and Cross-selling:
Proven sales skills for promoting and cross-selling banking products to clients.
Ability to discover upselling possibilities and recommend appropriate financial solutions.
Problem-solving Skills:
Quick and effective problem-solving skills to address consumer concerns.
Ability to navigate and handle technical or procedural issues.
Who can apply for this job?
The employers accept applications from:
Canadian nationals and permanent or temporary residents of Canada.
Other applicants, with or without a valid Canadian work permit.
