The Scotiabank branch at 999 King Street West in Hamilton, Ontario is hiring a customer experience associate for 30 hours per week in the Westdale Village.
At Scotiabank, we strive to make sure that everyone can feel welcome and at home here, and we respect the diverse backgrounds and perspectives that our customers and employees bring to the table. If you have any special needs that could affect how our recruiting and selection process is carried out, such as a more accessible interview site, papers in an alternate format, an American Sign Language interpreter, or assistive technology, please inform our recruitment staff.
To be considered for this position, candidates are required to submit their applications online. We appreciate everyone’s interest in working for Scotiabank, but unfortunately, we can only get in touch with interviewees.
With respect to the function
Every one of our branches is represented by our Senior Customer Experience Associates. At Scotiabank, we value our customers and strive to assist them in reaching their financial objectives.
We are seeking a motivated, passionate individual who takes pleasure in deep conversation and lending a helping hand to those in need.
Our top priority as a vital part of the Canadian Banking Branch network is to ensure that every customer receives outstanding service by:
Supervising the proper triage and assistance of clients while serving as a lobbyist
Helping the Branch meet its goals by seeing and closing basic sales opportunities, such as processing GICs, opening day-to-day accounts, and pre-approved credit.
Maintaining meaningful, lasting connections
Using your expertise in technology to help customers better manage their money by introducing them to our mobile banking apps and answering their questions
Is this position a good fit for you?
This position requires you to:
Ensure outstanding customer service while fostering solid relationships with clients.
Discover and address the demands of clients
Using simple language, clarify difficult ideas
Contribute constructively to a team-oriented workplace while simultaneously demonstrating achievement in an environment based on performance targets
Show that you are ready to learn and that you are determined to succeed.
Are you qualified for this position? If so, what are your strengths? To collaborate,
we ask that you:
Proficiently handle client inquiries
Amenable to accommodating customers’ schedules and eager to lend a hand in a timely, courteous, and expert way
Proactively make marketing calls, have experience with basic sales, and can offer sound financial advise.
Possess excellent technological abilities; can advocate for and provide examples of digital/self-service banking options
Possessing prior banking expertise is highly advantageous.
Tell me what benefits you.
A salary and benefits package that is competitive
Where is it located? Hamilton, Ontario, Canada
In the Americas, Scotiabank stands out as a top bank. Based on our mission statement, “for every future,” we offer a variety of services and products in the areas of personal and commercial banking, wealth management, capital markets, corporate and investment banking, and private banking to help our customers, their families, and their communities succeed.
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The chance to become a part of a progressive company where you are part of a creative, supportive team
An enriching career trajectory that offers a wide range of chances for career advancement
A company that cares about its customers and the areas in which it operates
If you perform exceptionally, you will be acknowledged and compensated. Leadership will back you up by having productive development talks that speed up your promotion and by providing internal training to help you grow and develop.
In your opinion, what are the most crucial traits of an ideal Personal Banking Associate?
One of the most important positions in the banking and finance sector is that of the personal banking associate, who acts as the public face of the institution. People with the right mix of people skills and the ability to handle a variety of financial transactions will do well in this position. Qualities and abilities that are essential for a Personal Banking Associate include:
Aptitude for Interacting with Customers:
Superior verbal and written communication abilities for business-related client interactions.
Capacity to establish and sustain favorable connections with clients.
The ability to empathize with and patiently resolve client issues.
Expertise in Finance:
Be familiar with banking products and fundamental financial concepts.
Proficiency in promoting and explaining a range of banking products and services, including savings accounts, loans, and investment opportunities.
Keep yourself apprised of developments in the market and any new rules pertaining to money.
Paying Close Attention:
Precise handling of monetary transactions and documentation.
Careful examination of client paperwork and observance of all banking regulations.
Marketing and Upselling:
Experienced in promoting and upselling a variety of banking products to clients.
Capacity to spot upselling possibilities and suggest appropriate financial solutions.
Ability to Solve Problems:
Capability to resolve client issues in a timely and efficient manner.
Able to handle and overcome obstacles related to procedures or technology.
Can anyone apply for this position?
This company is hiring from:
Members of the Canadian citizenship as well as permanent and temporary inhabitants of the country.
Additional applicants who possess or do not possess a valid work permit from Canada.
